Cancellations & Returns
There may be certain orders that Track and Trail cannot accept, and therefore, we reserve the right, at our sole discretion, to refuse or cancel any order. Some reasons may include limitation on quantity available for purchase; errors in pricing or product information or certain issues identified by our fraud avoidance department or any other issue which Track and Trail identifies for not accepting the order. We also reserve the right to ask for additional information for accepting orders in certain cases. We will notify you in case your order has been cancelled fully or partially or if any additional information is required to accept your order.
Cancellation by Customer
We do not allow any cancellations or exchanges on any of our products once the order has been placed.
Track and Trail is committed to ensuring full customer satisfaction with respect to the products available on our website, security & customer assistance. We do not allow return or exchange of any of our products currently. However, if you have received a wrong/defective product, you can reach out to us to for a replacement/refund.
7- days Return Policy for Domestic orders only:
In the unlikely event that the order delivered is in damaged condition, or is the wrong product, you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice and get the refund. Our courier partner will collect the order from the address provided by you and will get it back to us.
Domestic Order: Our courier partner will collect the order from provided address (within India). Customer need not pay any shipping charges to return the product.
How to Initiate the Refund Process?
- Customers should contact Track and Trail customer support on 1800-102-2324 and write to contact@trackandtrail in to report the incident within 7 days of delivery of the product.
- Customers should not return the product before receiving a confirmation mail from us about the same.
- All the products must be returned in their original condition, unaltered and unused.
- Provide the invoice/warranty card into the package for return process. Without the above, returns will not be processed.
NOTE: We shall not entertain any request after 7 days from the date of receipt of the product.
We shall process the refund once we receive the product. The product must be in unused condition, in its original packaging along with its original tags and invoice, failing which refund may not be possible.
Once the refund process has been initiated, the amount will be directly refunded to your account via the same mode through which the transaction was made or through cheque (amount would be refunded through cheque, only in cases where the debit/credit card used by customer while placing the order is not in use).
In case the customer pays online then amount will be refunded within 7-15 working days from the receipt of returned product(s) at our warehouse.