/Faqs
Faqs 2016-09-02T06:26:47+00:00

Technical


How to purchase replacement parts?

Locate your nearest Track and Trail store or contact us about availability of replacement parts. You can also get in touch with our customer support team on Facebook and enquire about replacement parts.

You can find the right bike size for you here or you can just walk into any of our stores to find the ideal bike size and test ride too.

  • Remove the tube and find the leak by pumping air into the tube. If there are 2 holes, it is pinch-flat, caused by the tube being pinched between the tyre and the rim. If there is a single hole, it is most likely caused by a sharp object like a nail or a piece of glass. Carefully run your fingers on the inside of the tyre to check for sharp objects and remove if you find any or it could result in more punctures.
  • Clean the punctured area with an alcohol prep pad, apply a thin layer of glue and patch it.
  • Inflate the tube till it holds its shape, then insert in into the tyre. Insert the valve stem properly and inflate completely.

Proper tire pressure lets your bike roll quickly, ride smoothly, and fend off flats. Narrow tires need more air pressure than wide ones:Road tires typically require 80 to 130 psi (pounds per square inch); Mountain tires, 30 to 50 psi; and hybrid tires, 50 to 70 psi. To find your ideal pressure, start in the middle of these ranges, then factor in your body weight. The more you weigh, the higher your pressure needs to be. For example, if a 75 kilo rider uses 100 psi on his road bike, a 90 kilo rider should run closer to 120 psi, and a 60 kilo rider could get away with 80 psi.Never go above or below the manufacturer’s recommended pressures which is mentioned on the side wall of the tyre.

Normally a bike should be serviced at least once in a year, but the kind and level of servicing will depend on how much you ride your bike.

There are many ways you can customise your bike to personalise it.

  • You can get a fresh coat of paint on your bike.
  • You can get the handlebars, pedals and seats adjusted to fit to your physical measurements.
  • Get another seat to meet your comfort needs.
  • If you are planning for long rides, you can add storage space with a basket or saddle.
  • Add fenders to protect against mud and rainwater.
  • Add attachments like LED lights, a mirror, bell and compass

Your first consideration is to know where you’ll be riding: on pavement, dirt trails or both. Some bicycles are made specifically for a particular kind of riding surface, while others are versatile enough that, perhaps with a quick tire change, they can be ridden in more than one category. Check out our bike guide for more!

Non Technical


Where is the model or serial number of my bike?

Your bike model is mentioned on your bike name which includes the year it was manufactured. You can find the serial number of your bike on the bill. On you bicycle, you can find it under the bottom bracket where the two pedal cranks meet, parallel to the frame.

You can get all bike related services at our stores. You can also visit our Assistance page and write to our customer support team.

Any damage to the bicycle on being subjected to force, like damage from a crash, are not covered under warranty. Manufacturing defects and defective materials are covered under warranty. Most bicycle parts are covered under a 1-year warranty period from the date of purchase of the bike, except the wearable parts, which are covered for a period of 30 days after the purchase. If you have any queries, please feel free to contact us

The easiest way to file a warranty claim is to send a picture of the damaged part to ccchn@tii.murugappa.com along with the following details:

  • Your name, address and phone number.
  • The model number of your bike.
  • Date & place of purchase.
  • A brief description of the issue and how and when it occurred.

We will review the claim and the images you send and make a decision on your claim. If we are unable to make a decision based on the images you send, then we will request you to send us the affected part.

Once the warranty claim is approved, we will send you the replacement part free of charge. We reserve the right to provide with replacement parts of higher or lower value, at our sole discretion. If the warranty claim if not approved, we will notify you about the same.

All our authorised dealers are listed on our website. You can check out the authorised dealers in your area here.


How do I transport the bike?

You can use racks to transport your bike on cars. If you are packing and shipping the bike, you can use the a cardboard box