There could be certain circumstances beyond our control where you could receive a damaged / defective product or a product that is not the same as per your original order. We will replace the product to your satisfaction at no extra cost. In such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you on the process for the same at

* Our call centre @ 1800 102 2324 (9am to 5pm)
· (24*7) : TnTonline@tii.murugappa.com">TnTonline@tii.murugappa.com

* Mail us with your transaction id mailed invoice to the above mail on your goods return.

The return process of the product can be restricted depending on the nature and category of the product.
· Conditions for return:
* 1. Please notify us of receipt of a Damaged / Defective product within maximum 48 hours of delivery.
* 2. Products/Items should be UNUSED.
* 3. Products should be returned in their original packaging along with the original price tags, labels and invoices.
* 4. It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of goods in transit.

· Refunds:
We shall replace the product against product if in damaged condition only and no cash refund will be entertained. Cash refund would be made only at the case of non availability of the replacement product